VarSome Clinical is a web based software that connects to our servers to run all the analyses. It can be used from different browsers such as Google Chrome, Firefox, Microsoft Edge and Safari.
In order to have access to VarSome Clinical a subscription is required. If you want to get a trial or acquire a subscription please contact sales@varsome.com.
VarSome Clinical is available from 3 different servers, 2 from Google Cloud, one located in Germany (EU) and the other in the United States (US). The last one is on a server that is located in Switzerland (CH).
Registration/ Join VarSome
In order to be able to have access to VarSome Clinical either with a subscription or a trial you have to register to https://varsome.com/ first.
On the top right click on Join and a new window will be displayed where you can provide your contact details, Email address, First name and Last name.
An email will be sent confirming the registration. Now you can request your VarSome trial / subscription to our business team.
Login to VarSome Clinical with 2 Factor Authentication
Once someone from our account team confirms that your trial / subscription has been activated then it is possible to log in to VarSome Clinical. The activation of your VarSome Clinical could be either on the CH, EU or US server.
You will only be able to log in to one of the servers:
https://ch.clinical.varsome.com/
https://eu.clinical.varsome.com/
https://us.clinical.varsome.com/
Once you open the VarSome Clinical web page you will see the following sign in information.
By clicking on Sign in using VarSome SSO you will be redirected to our SSO (Single sign-on) page and you can now provide your user name (email address) and password which you used to register to varsome.com.
The next step to complete the log in, is to set up the two-factor authentication, which is mandatory for new users, by providing a mobile phone number.
⚠️ Please note that we do not accept numbers generated through a service that provides temporary telephone numbers. If such a number is used, the following error message will be displayed:
“This mobile phone number does not pass our system's security checks. Please use another number.”
After clicking Submit, a text message with a code should have been sent to the provided mobile number. Once you receive the code this has to be given in the next step in order to complete the log in.
Every time you log in to VarSome Clinical the Two-Factor Authentication method will be required. However, it is possible to remember the browser for 30 days and during that time you will not be asked for authentication.
Other 2FA methods
It is possible to enable 2 additional authentication methods, by using an application or saving backup codes. To enable the other methods there is a need to log in to sso.varsome.com, your VarSome account manager page. To land on the same page from inside VarSome Clinical, click on your name at the top right and then on Profile. This will redirect you to your VarSome account manager.
Once logged in to the VarSome account manager, on the top right of the page there is a shield icon.
When clicking on it the user will be able to configure their privacy setting, such as change password, enable other authentication methods or see the API token.
After enabling the application method you can scan the QR from e.g. Google Authenticator
and verify it by providing the code displayed.
⚠️Please note that when using the Authenticator App, no SMS will be sent automatically. Instead, you should enter the code provided by the Authenticator App when prompted by VarSome Clinical. You may still request an SMS code to be sent by clicking on the "Receive code through SMS" link:
Alternatively, users can generate backup codes that will be shown once and can be copied and pasted to a secure place. Only 3 codes will be displayed and once you use those you can generate new ones.
The backup codes should be used as the last option in case the user loses their phone or does not have access to the authenticator App.
Disable 2FA Authenticator APP
The Authenticator App can be disabled from the VarSome account manager by clicking on the "Disable two-factor authentication using application" button.
⚠️ Please note that it is not possible to disable 2FA entirely, so the the SMS option cannot be disabled.
Log out
Once you finish working with VarSome Clinical you can log out from the platform by clicking on your name on the top right corner and then Logout.
For security reasons VarSome Clinical logs you out after 15 minutes of inactivity.