Get help via VarSome Clinical
In case any help is needed either to understand how VarSome Clinical works or if you are facing a problem, it is possible to contact our support directly from VarSome Clinical from the Help menu option.
A new window will be displayed with the subject and main text field where you can describe your problem or request help. It also allows you to attach a document. Our support team will reply to you via email.
Other methods
It is possible to reach out the support team directly by email (support@varsome.com) or by filling out the help center form (https://docs.varsome.com/en/kb-tickets/new).
Please provide detailed information on the question or the problem you are facing as well as screenshots that may help us identify and reproduce the issue.
How to cite
If you use VarSome or VarSome Clinical for your work, please cite our paper in your publications and other communications:
VarSome: the human genomic variant search engine, Christos Kopanos, Vasilis Tsiolkas, Alexandros Kouris, Charles E Chapple, Monica Albarca Aguilera, Richard Meyer, Andreas Massouras, Bioinformatics, Volume 35, Issue 11, 1 June 2019, Pages 1978–1980, https://doi.org/10.1093/bioinformatics/bty897
You can find VarSome citations on the following link: https://varsome.com/about/general/varsome-citations/.